Refund & Cancellation Policy

How refunds, cancellations and changes work when you book through Offshore Medicals Near Me.

The booking fee

When you book through this site we charge a booking fee of £10.99 per medical, on top of the clinic's price and shown separately at checkout — our charge for finding your appointment, securing the slot and confirming it with the clinic on your behalf. The booking fee is refunded in full whenever you cancel in time (see below), or if we or the clinic cancel your booking.

Cancelling your appointment

To cancel, email info@offshoremedicalsnearme.co.uk with your booking reference. Refunds depend on how much notice you give:

• 72 hours or more before your appointment time: full refund of everything you paid us, including the booking fee.
• Less than 72 hours before your appointment time: no refund.
• Not attending ("no-show"), or arriving without the required documents so the examination cannot go ahead: no refund.

The 72 hours are counted back from your appointment's start time to the time we receive your cancellation email.

Rescheduling

Rescheduling is arranged by the clinic and depends entirely on the clinic's own availability and rescheduling rules. Email us as early as you can with your booking reference and we will pass the request to the clinic. We cannot guarantee a new appointment, a particular date, or that the clinic will agree to move the booking. If the clinic cannot offer an alternative you are willing to accept, the cancellation terms above apply. There is no further booking fee to move an existing booking.

Cancellations by the clinic or by us

You will receive a full refund, including the booking fee, if:

• the clinic cancels your appointment or is unable to carry out the examination; or
• we cannot secure the slot you paid for and you do not want an alternative time or clinic.

Payments made directly to the clinic

Some clinics take payment on the day of the appointment, and some charge separately for extras such as a Chester Step test, a drug-and-alcohol screen, an ECG or a duplicate certificate. Any payment you make directly to the clinic is a matter between you and the clinic. We do not process, hold, control or refund those payments and we are not responsible for them. Refunds under this policy cover only amounts you paid to Offshore Medicals Near Me through this site.

How to request a refund

Email info@offshoremedicalsnearme.co.uk with your booking reference and the reason for the request. We aim to respond within 2 working days. Approved refunds are made to your original payment method, normally within 5–10 working days.